Refund Policy

1. Overview

This Refund Policy explains the conditions under which refunds may be granted for fees paid on the Products Pending platform (“Platform”).

2. Fees and Payments
Fees for services such as Vault storage or Seller Licensing commissions are described in the applicable agreements and on the Platform.

3. Refund Eligibility
3.1 Refunds may be considered in the following circumstances:

Duplicate payments.
Payment errors or technical issues.
Cancellation within any applicable cooling-off period (e.g., 14 days for individual Vault users).
Other exceptional cases at the sole discretion of Products Pending.

3.2 Refunds will not be provided for:

Services already rendered or used beyond the cooling-off period.
Change of mind after the cooling-off period.
Breach of Platform rules or agreements by the user.

4. Requesting a Refund
To request a refund, please contact us at peter@productspending.com within the applicable timeframe, providing relevant details such as payment information and reason for the request.

5. Refund Process
5.1 We will review refund requests promptly and notify you of the decision within 28 days.

5.2 Approved refunds will be processed using the original payment method within 14 days of approval.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on the Platform with an updated effective date.

7. Contact Us

For dispute resolution inquiries, please contact us here

Effective Date: 12/08/2025