Dispute Resolution  Policy

1. Purpose
This Dispute Resolution Policy (“Policy”) sets out the procedures for resolving disputes arising between users and Products Pending (“we,” “us,” or “our”) related to the use of the Platform.

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2. Informal Resolution
2.1 We encourage parties to first attempt to resolve disputes informally by contacting here             

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2.2 We will make reasonable efforts to address and resolve concerns promptly and fairly.

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3. Escalation Process

3.1 If informal resolution fails within thirty (30) days, either party may escalate the dispute to mediation.

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3.2 Mediation shall be conducted by a mutually agreed independent mediator.

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3.3 The costs of mediation shall be shared equally unless otherwise agreed.

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4. Arbitration

4.1 If mediation does not resolve the dispute within sixty (60) days, the dispute shall be finally resolved by arbitration under the Arbitration Act 1996 (England and Wales).

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4.2 The arbitration shall be conducted by a single arbitrator agreed upon by the parties or appointed by the Chartered Institute of Arbitrators if no agreement is reached.

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4.3 The arbitration shall be held in Liverpool, England, and conducted in English.

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4.4 The arbitrator’s decision shall be final and binding on the parties.

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5. Court Jurisdiction
5.1 Notwithstanding the above, either party may seek interim or injunctive relief from the courts of England and Wales as necessary to protect their rights pending arbitration.

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6. General
6.1 This Policy does not affect any rights or remedies available under applicable law.

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6.2 Parties agree to act in good faith throughout the dispute resolution process.

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7. Contact Us

For dispute resolution inquiries, please contact us here
 

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Effective Date: 12/08/2025